Bibliograph

Making things right at work, increase teamwork, resolve conflict, and build trust, Gary Chapman, Jennifer Thomas & Paul White

Type

Label

Making things right at work, increase teamwork, resolve conflict, and build trust, Gary Chapman, Jennifer Thomas & Paul White

Language

eng

Bibliography note

Includes bibliographical references

Index

no index present

Literary Form

non fiction

Main title

Making things right at work

Nature of contents

bibliography

Oclc number

1268544634

Responsibility statement

Gary Chapman, Jennifer Thomas & Paul White

Sub title

increase teamwork, resolve conflict, and build trust

Summary

"Workplace conflict is inevitable. When it happens, how can you get back on track?Like all relationships, the ones we have at work are subject to stresses-maybe even fractures that can really take a toll on the workplace. Productivity is lost. Time is wasted. Tension mounts. Cooperation is reduced. And the workplace becomes toxic. What's the solution?In Making Things Right at Work, Dr. Gary Chapman, #1 New York Times bestselling author of The 5 Love Languages®, is joined by business consultants Dr. Jennifer Thomas and Dr. Paul White to offer the strategies you need to restore harmony at work. You'll learn:How to discern the causes of workplace conflictHow to avoid unnecessary disputesHow to repair relationships when you've messed upHow to let go of past hurts and rebuild trustDon't let broken relationships taint your work environment. Take the needed steps to make things right . . . not tomorrow, but today. The success of your career depends on it!"--, Provided by publisher

Table Of Contents

SECTION I. Common Causes of Conflict At Work -- 1. Why conflict happens -- 2. The five languages of being offended -- SECTION II. Strategies For Avoiding Unnecessary Conflict -- 3. Where it starts : effective communication -- 4. The danger of making assumptions -- 5. The (high) cost of indirect communication -- SECTION III. Character and Conflict -- 6. Truth and deception -- 7. Seeing through others' eyes -- SECTION IV. Making Things Right When You've Messed Up -- 8. Apologizing in the workplace? Really? -- 9. Best practices (and not-so-good ones) -- 10. Why apologizing doesn't resolve everything -- SECTION V. Letting Go of Past Hurts -- 11. Understanding "letting go" -- SECTION VI. Building and Rebuilding Trust In Relationships -- 12. Understanding the nature of trust -- 13. How to rebuild trust -- Going forward -- Appendix: Apology cheat sheet

Target audience

adult

Classification